Complaint Handling Procedure
If the service we provide does not meet your expectations, or if we make an error we would like to be informed. We will investigate any issues and aim to rectify them promptly, where possible.
Step 1:
Let us know about the problem by one of the below contact methods, please provide as much information as possible to help us resolve the complaint and how you would like to be contacted in the future.
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Call us: 07989 304224
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Email us: complaints@nobullenergy.co.uk
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Write to us: 30 Audley Road, Alsager, Cheshire ST7 2QL - fao Steve Pilling
Step 2:
If we are unable to resolve the query straight away, we aim to take no longer than 7 working days to review and respond. We are always looking to improve our services and take any kind of dissatisfaction very seriously. A resolution may be offered in a form of an apology, an explanation, action to correct the problem, or a financial award.
Step 3:
After we have responded, if you’re not satisfied that we’ve resolved the complaint, or you’re not happy with how we dealt with things let us know, we’ll carry out an internal review of your case within 3 working days. We’ll investigate how we’ve handled the complaint and send our final resolution. In some cases, we may not be able to offer the resolution requested if the contract is live with an Energy Supplier, but we will always advise you if this is the case and next steps.
Step 4:
Hopefully, it doesn’t come to this step and we have resolved your complaint to your satisfaction, but if we haven’t been able to agree a resolution placing the complaint to deadlock or the complaint is not resolved within eight weeks as a micro-business you can contact the Energy Ombudsman which is an impartial and free service for you to use.
The Energy Ombudsman,
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Phone: 0330 440 1624,
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Email: enquiry@ombudsman-services.org.
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Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
For independent advice, the Citizens Advice Service can also be contacted on the consumer helpline: 0808 223 1133
Nobull Energy
Founded by Steve Pilling in 2019 and run as an independent energy consultancy. Our goal is to help business energy users reduce their costs be that by introducing renewable technology or just securing the best energy contracts.
We look after a growing & diverse number of customers all over the UK. There is no such thing as a "normal" or "average" energy user, everybody has unique demands & that's why we take our time to make sure we understand your needs & help you with the right advice..
Our aim is100% satisfaction and to date we've never had a complaint, far from it. We have however helped numerous clients resolve issues they have with their energy contracts sold by others!. The above complaints policy is now a legal requirement to make things better for you and we fully endorse this.
NB: the terms "our" "us" & "we" refer to myself Steve Pilling as the business owner.